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This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.


This  course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Fundamentals of Supervising Others - 2 PDCs

  • This course will help you teach participants how to:

    • Adjust to the supervisor’s role with confidence.
    • Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
    • Identify key attitudes that they can develop to enhance their supervisory skills.
    • Use time management and planning techniques to maximize their success.
    • Develop a technique for giving instructions that are clear and understood.
    • Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
    • Making the transition
    • Responsibilities of a supervisor
    • Key behaviors and attitudes
    • Setting goals and planning for success
    • Active listening techniques
    • Communication skills
    • Giving feedback and instructions
    • Orders, requests, and suggestions
    • Managing conflict
    • Managing challenging situations
    • Developing relationships
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