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We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Managing Difficult Convesations

    • How to define their frame of reference
    • How to establish a positive intent and a desired outcome
    • Good communication skills
    • How to draft a script for a difficult conversation
    • Use specific steps to carry out a difficult conversation
    • How to access additional resources as requiredHow to maintain safety in a conversation
    • Choosing to have the conversation 
    • Toolkit for successful conversations
    • Choosing the time and place
    • Framework for difficult conversations
    • Conversation template
    • Staying safe
    • Role play practice
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