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Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

Employee Dispute Resolution - Peer Review Mediation Training Package

    • What the peer review process is
    • A process for employees to file grievances and for management to respond
    • How to choose a facilitator and panel
    • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
    • What responsibilities and powers a panel should have
    • How to apply professional questioning and probing techniques
    • Why peer review panels fail and how to avoid those pitfalls
    • What is peer review?
    • Initiating the process
    • The peer review panel
    • Asking questions
    • The peer review process
    • Panel walk through
    • Why does the process fail?
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