What Will Students Learn?

• Describe what workplace violence is
• Identify some warning signs of violence
• Apply the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Apply better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organizational approach to managing anger, including risk assessment processes
• espond if a violent incident occurs in the workplace on an individual and organizational level

• What is workplace violence?
• The behavior wheel and anger process
• Communication, problem solving, and anger management skills
• A systems approach and developing a policy and program
• Risk assessment and risk level analysis
• Hiring practices and workplace design
• Workplace practices and procedures
• Security systems and personnel and training programs
• Developing emergency response plans and threat response process
• The immediate response
• Consulting with the experts
• Gathering and evaluating additional information
• Communicating incidents and threats
• Reviewing the options and analyzing the impact
• Incident response checklist